Support & Feedback

Submit a support ticket, report an issue, or share your feedback with our team. We're here to help.

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Submit a Support Ticket

Fill out the form below to submit a support request. Our team typically responds within 24 hours.

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Quick Help

Find answers to common questions before submitting a ticket.

Click on the "My Account" button and select "Forgot Password" on the login page. You'll receive an email with instructions to reset your password. If you don't receive the email within 10 minutes, check your spam folder or contact support.

Log in to your account dashboard to view real-time status of your hosted equipment. You can see uptime statistics, hash rates, temperature readings, and power consumption. For any anomalies, the system will automatically notify you via email.

Our support team is available Monday through Friday, 8am to 6pm CST. For critical issues affecting service availability, we offer 24/7 emergency support for enterprise customers. Standard ticket responses are typically within 24 hours.

Navigate to your account settings and select "Billing & Payments." From there, you can update your credit card, add new payment methods, or switch to cryptocurrency payments. All changes take effect immediately.
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Other Ways to Reach Us

Need immediate assistance? Contact our support team directly.

Phone Support

Mon-Fri, 8am - 6pm CST

(718) 766-8559

Email Support

We respond within 24 hours

support@raxdata.energy

Live Chat

Enterprise customers

Coming Soon

Need More Help?

Our team is dedicated to providing excellent customer service. Don't hesitate to reach out.

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