Unlike most hosting facilities, we’ve invested in smart infrastructure where each miner is individually metered at the plug. This precise tracking allows us to bill you only for the energy (kWh) your miner uses during the billing period. Unlike other providers who charge for kWhs even during downtime or repairs, our system ensures you only pay for what you actually use. This approach eliminates the hassle of reconciling downtime with your provider and potentially losing money.
With smart billing, we’re incentivized to keep your miners online and hashing efficiently because downtime directly impacts our revenue. This alignment of incentives ensures that we prioritize uptime and quick response times, unlike providers who profit from your downtime. Additionally, our dual primary power setup contributes to excellent uptime reliability.
Our site features two primary power feeds from different generating plants, connected through a fail-safe switch. This setup ensures uninterrupted power supply even if one provider experiences an outage, contributing to our high uptime performance.
We have redundant fiber optic feeds and robust network architecture with automated failover switches and battery backups. This setup ensures continuous operation in the event of power feed disruptions.
Our facility is equipped with numerous surveillance cameras, gated access points, and armed personnel to ensure the security of your mining equipment and data.
Our default contract term is two years.
No, we’ve streamlined our onboarding process so that whether you have one miner or a thousand, the setup process is equally straightforward.
Your first deposit is applied towards your first month’s hosting bill, while the last deposit is retained for your final hosting payment.
We bill from the 25th to the 25th of each month.
Most customers use our free auto-pay option with ACH. We also accept wire transfers, USDT, and USDC with a small conversion fee.
For hardware purchases, we accept wire transfers, USDT, and USDC.
Yes, we can overclock most S19s for a fee that covers tuning and the installation of a new control board.
We’ve developed our own monitoring and alerting software that notifies our support team instantly. You can also reach out to us via email at support@cryptcaddy.us for assistance.
Maintenance and repair costs typically range between $25 to $40 per hour, depending on the complexity of the issue.
We manage all minor repairs such as fan replacements, control board swaps, power supply issues, and firmware updates. However, we do not perform hashboard repairs onsite but can recommend trusted repair shops.